Refund / Cancellation Policy

QuicBid is a communication and information platform connecting buyers, suppliers, hire agencies and service providers. QuicBid is not a party to the commercial transaction between users.

1. FREE SERVICES

Certain QuicBid services may be offered free of charge.

Examples may include:

• Registration
• Viewing selected public information
• RFQ posting within applicable free limits
• Viewing Tenders
• Viewing Subcontract Opportunities
• Viewing Job News
• Viewing Daily Rates
• Viewing Market Insights
• Other services marked “FREE”

No refund applies to a service for which the user has made no payment.

QuicBid may introduce, modify or discontinue free limits/services in the future, subject to applicable terms and clear notice to users.

2. PAID SERVICES

QuicBid may charge fees for certain services now or in the future, including where applicable:

• Supplier/service-provider connection or lead access
• Bulk Sales listing fees
• Bulk Sales contact/access fees
• Paid Intelligence Reports
• Buyer RFQs beyond applicable free allowance
• Buyer subscriptions/plans
• Other premium platform services

The applicable fee must be displayed to the user before payment.

3. SUPPLIER / SERVICE PROVIDER CONNECTION OR LEAD FEE

Submitting a quotation may be free unless otherwise clearly stated.

Where a buyer selects or expresses interest in a supplier/service provider, QuicBid may offer a paid contact/connection service.

If the supplier accepts and pays the applicable connection/lead fee and QuicBid successfully provides the agreed contact/connection access, the platform service is considered delivered.

Once the applicable contact/connection information or access has been successfully provided, the fee is normally non-refundable.

Payment of a QuicBid connection/lead fee:

• does NOT guarantee an order
• does NOT guarantee a purchase
• does NOT guarantee a contract
• does NOT guarantee payment from the buyer
• does NOT guarantee future business

The fee is only for the applicable QuicBid platform/contact/connection service.

4. BULK SALES LISTING FEE

Where a Bulk Sales listing fee applies:

• The applicable fee should be displayed before payment.
• A listing may be subject to QuicBid review before publication.
• Once the paid listing has been successfully activated/published, the listing fee is normally non-refundable.
• If payment succeeds but the paid listing is not activated because of a QuicBid/platform/payment-system issue, the matter may be reviewed for activation, correction or refund as appropriate.
• QuicBid does not guarantee enquiries, buyers, sale, price realization or completion of any transaction.

5. BULK SALES CONTACT / ACCESS FEE

Where a buyer pays an applicable fee to access/contact a Bulk Sales seller:

Once the promised contact/access service has been successfully provided, the applicable fee is normally non-refundable.

Payment does not guarantee:

• product availability
• successful negotiation
• agreed price
• quality
• delivery
• sale/purchase completion

Users must independently verify the seller, goods, documents, condition, quantity, ownership, price and other transaction details.

6. INTELLIGENCE REPORTS

QuicBid may provide both FREE and PAID Intelligence Reports.

Each report must clearly show its applicable price before purchase.

For paid digital reports:

• Once payment is successful and the report has been successfully made available for viewing/download/access, the digital service is considered delivered and the payment is normally non-refundable.
• Purchasing a report does not guarantee any tender, contract, project, order, investment return or business opportunity.
• Users must independently verify important information from official/current sources before making decisions.

If payment succeeds but the purchased report is not made available due to a QuicBid/platform/payment-system issue, the user may contact QuicBid for restoration of access or refund review as appropriate.

7. BUYER RFQ FEES / SUBSCRIPTIONS

QuicBid may initially provide a defined number of RFQs or other buyer services free of charge.

If paid RFQ posting, subscriptions or plans are introduced later:

• Applicable price and benefits must be displayed before payment.
• Free allowance, RFQ limits, plan duration and applicable charges may be controlled according to the current QuicBid plan.
• Once a paid RFQ/platform service has been successfully activated or consumed, the applicable charge is normally non-refundable.
• Subscription cancellation, where applicable, should stop future renewal/charges according to the applicable plan terms but does not normally create a refund for services already used or an already-started billing period unless required by applicable law or expressly stated otherwise.

8. USER-POSTED TENDERS / SUBCONTRACT OPPORTUNITIES / JOB NEWS

Where QuicBid currently allows eligible registered users to post Tenders/Subcontract Opportunities or Job News FREE, no refund applies because no payment is collected.

If QuicBid introduces a posting fee or premium posting option in the future, the applicable price and refund conditions must be displayed before payment.

Do not automatically apply a fee to these services merely because this policy allows future paid options.

9. FAILED PAYMENT

If a payment attempt fails and no amount is debited, no refund is required.

If the user's account is debited but QuicBid does not receive successful payment confirmation, the transaction may remain pending while the payment gateway/bank processes reconciliation.

Users should allow the applicable banking/payment-gateway processing period.

10. DUPLICATE PAYMENT

If the same QuicBid service is accidentally charged more than once for the same transaction, the duplicate payment may be eligible for refund after verification.

11. PAYMENT SUCCESSFUL BUT SERVICE NOT DELIVERED

If payment is successfully received but the specific paid QuicBid service is not activated, provided or made accessible because of a verified QuicBid/platform/payment-system issue:

QuicBid may:

• restore/provide the purchased service; OR
• issue an applicable refund where service delivery cannot reasonably be completed.

This exception must remain in the policy.

12. USER CHANGES MIND

Where a digital/platform service has already been activated, contact details/access have already been provided, a paid report has already been made available, or another paid QuicBid service has already been delivered, a refund will normally not be provided merely because the user changes their mind.

Before service delivery, cancellation/refund requests may be reviewed depending on the nature and status of the service.

13. INCORRECT INFORMATION PROVIDED BY USER

Users are responsible for entering correct information.

Refunds may normally not be available where service failure results solely from incorrect information supplied by the user after QuicBid has already delivered the purchased service.

QuicBid may assist with reasonable corrections where possible.

14. REMOVAL OF USER-POSTED CONTENT

Users may request removal/closure of their eligible posting where supported.

Removal of an already activated paid listing/post does not automatically create a refund.

QuicBid may remove content that violates platform rules, law, safety requirements, intellectual-property rights or applicable policies.

Removal due to a user's violation normally does not create a refund entitlement.

15. QUICBID CANCELLATION / REJECTION

Where QuicBid rejects or cancels a paid service before providing/activating it, any amount actually collected for that undelivered service should be reviewed for refund, unless the user violated applicable terms or other lawful grounds justify withholding/refusing the refund.

16. THIRD-PARTY COMMERCIAL TRANSACTIONS

QuicBid does not handle or guarantee the underlying commercial transactions between buyers, suppliers, contractors, sellers, hire agencies or service providers unless explicitly stated for a particular QuicBid service.

Disputes involving:

• product price
• material quality
• quantity
• delivery
• transportation
• work quality
• project execution
• contractor performance
• buyer payment
• seller payment
• warranty
• commercial contract

are primarily between the relevant users/parties.

Such third-party commercial disputes do not automatically create a right to refund a QuicBid platform fee that has already been successfully delivered.

17. REFUND REQUEST PROCESS

Users requesting review of an eligible payment/refund issue should contact QuicBid and provide, where applicable:

• Registered name
• Registered mobile number
• Email
• QuicBid transaction/reference ID
• Payment gateway transaction ID
• Date of payment
• Amount
• Service purchased
• Reason for refund request
• Supporting screenshot/document if available

18. REFUND REVIEW

Refund requests should be reviewed based on:

• payment status
• service-delivery status
• transaction records
• applicable service terms
• reason for request
• applicable law/payment gateway requirements

QuicBid may request reasonable additional information to verify the transaction.

19. REFUND PROCESSING TIME

If a refund is approved, QuicBid will initiate it through the appropriate/original payment method where reasonably possible.

The time taken for the amount to appear in the user's account may depend on the payment gateway, bank, card issuer, UPI provider or other financial institution.

20. PAYMENT GATEWAY

Payments may be processed through authorized third-party payment gateways.

Payment processing, settlement and reversal timelines may also be subject to the applicable payment gateway, bank or payment-provider rules.

21. CHARGEBACKS / PAYMENT DISPUTES

Users should first contact QuicBid regarding a genuine service/payment problem so the transaction can be investigated.

Fraudulent, abusive or knowingly false payment disputes/chargebacks may result in account review or restriction subject to applicable law and QuicBid Terms & Conditions.

22. TAXES / GST

Applicable fees and taxes/GST, where required, should be displayed/charged according to applicable law.

Refund treatment of applicable taxes will follow the relevant transaction status, tax requirements and applicable law.

23. POLICY CHANGES

QuicBid may update this Refund / Cancellation Policy as services, pricing models, payment methods or legal requirements evolve.

Material changes should be reflected in the updated policy/effective date.

Changes should not improperly remove rights already applicable to a completed transaction under law.

24. CONTACT